Refund policy

BEATONCE

RETURN AND REFUND POLICY

Last Updated: 25 September 2026

BeatOnce, operated by RB Melody Music Studio, primarily sells digital music products, including beats, instrumentals, MP3 files, WAV files, stems and related digital audio materials.

Because our products are delivered digitally and may be accessed or downloaded immediately after purchase, returns are generally not applicable in the same way as they are for physical products.

Please review the product information, edition and applicable BeatOnce License Agreement carefully before completing your purchase.

1. DIGITAL PRODUCTS

BeatOnce sells digital products that may include:

  • MP3 files
  • WAV files
  • Grouped stems
  • Individual stems or trackouts
  • Instrumental files
  • Other digital audio files specifically described on the product page

Once a digital product has been delivered or made available for download, it generally cannot be physically returned.

2. CHANGE-OF-MIND PURCHASES

Because BeatOnce products are digital and may be delivered immediately, refunds are generally not provided simply because a customer changes their mind, no longer wants the beat, purchases the wrong beat, or decides not to use the product after purchase.

Customers are encouraged to listen to available previews and review the product description, edition and applicable license before purchasing.

3. REFUNDS AFTER DOWNLOAD OR ACCESS

Once a customer has downloaded or accessed a digital product, the purchase is generally considered fulfilled.

Accordingly, refunds will generally not be available solely because the customer has changed their mind after downloading or accessing the product.

However, this does not affect any refund or remedy that may be required where the product is defective, incorrectly supplied, not delivered, or where applicable law provides otherwise.

4. TECHNICAL PROBLEMS

If you experience a genuine technical problem with a purchased product, please contact BeatOnce as soon as possible.

Examples may include:

  • A download link does not work
  • A purchased file is corrupted
  • A file is missing from the purchased package
  • The wrong file was delivered
  • The purchased product cannot reasonably be accessed due to a technical issue on BeatOnce's side

Where appropriate, BeatOnce may first provide a replacement file, corrected download link or other reasonable solution.

If the issue cannot reasonably be resolved, BeatOnce may provide a refund where appropriate.

5. WRONG PRODUCT OR DUPLICATE PURCHASE

If BeatOnce accidentally provides a different product from the one purchased, please contact us promptly.

Where BeatOnce confirms that an incorrect product was supplied, we may provide the correct product or, where appropriate, issue a refund.

If the same product is accidentally purchased more than once in the same transaction or due to a verified technical or payment error, please contact us so that we can review the transaction and determine the appropriate resolution.

6. UNAUTHORIZED TRANSACTIONS

If you believe that a purchase was made using your payment method without your authorization, contact BeatOnce as soon as possible.

We may request reasonable information necessary to investigate the transaction.

Where an unauthorized transaction is verified, the matter will be handled in accordance with applicable law and the relevant payment provider's procedures.

7. PAYMENT FAILURES AND ORDER ERRORS

If payment fails but an amount appears to have been charged or temporarily held by your payment provider, please contact us with the relevant transaction information.

BeatOnce will make reasonable efforts to investigate payment discrepancies.

If a payment has been successfully received but the corresponding order cannot be fulfilled due to an error on BeatOnce's side, BeatOnce may provide the product or issue an appropriate refund.

8. LICENSING ISSUES

Purchasing a BeatOnce product grants rights according to the applicable BeatOnce License Agreement.

A customer is responsible for reviewing the applicable license before using a beat.

A refund will not ordinarily be provided simply because a customer later discovers that their intended use is outside the rights granted by the license.

If you believe BeatOnce provided incorrect licensing information or supplied a product under an incorrect license, contact us so that the matter can be reviewed.

9. EXCLUSIVE PRODUCTS

Where an exclusive product or edition is purchased, the applicable BeatOnce License Agreement will determine the rights associated with that purchase.

An exclusive purchase does not automatically create a right to cancel or receive a refund after the product has been delivered or accessed.

Any refund relating to an exclusive product will be considered according to the circumstances of the transaction, the applicable license and applicable law.

10. HOW TO REQUEST A REFUND OR RESOLUTION

To request a refund or report a problem with your purchase, contact BeatOnce using the contact information published on our website.

Please provide:

  • Your name
  • Order number
  • Email address used for the purchase
  • Name of the purchased product
  • Description of the issue
  • Relevant screenshots or other information where applicable

Providing complete information helps us investigate the matter more quickly.

11. REFUND REVIEW

Refund requests are reviewed based on the circumstances of the individual transaction.

BeatOnce may consider factors including:

  • Whether the product was delivered
  • Whether the product was downloaded or accessed
  • Whether the wrong product was supplied
  • Whether there was a technical problem
  • Whether a duplicate payment occurred
  • Whether BeatOnce made an error
  • Whether the transaction appears unauthorized
  • Any applicable consumer rights or legal requirements

BeatOnce reserves the right to request reasonable information necessary to verify a refund request.

12. APPROVED REFUNDS

Where a refund is approved, the refund will generally be issued through the original payment method where technically possible.

The time required for the refund to appear in your account may depend on the payment provider, bank or financial institution involved.

BeatOnce does not control the processing time of third-party payment providers after a refund has been initiated.

13. CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact BeatOnce before initiating a payment dispute or chargeback where the issue concerns a product, delivery problem or refund request.

If a chargeback is initiated, BeatOnce may provide relevant order, payment and delivery information to the payment provider or financial institution for investigation.

Nothing in this section limits any rights available to consumers under applicable law.

14. CONSUMER RIGHTS

This policy is not intended to exclude, restrict or waive any consumer rights or legal remedies that cannot lawfully be excluded or restricted.

Where applicable law provides a customer with a right to a refund, replacement, cancellation or other remedy, those rights will continue to apply.

15. POLICY CHANGES

BeatOnce may update this Return and Refund Policy from time to time.

When changes are made, the revised policy will be published on this page and the Last Updated date will be changed.

The policy applicable to an order will generally be the policy in effect at the time of that purchase, subject to applicable law.

16. CONTACT

BeatOnce
by RB Melody Music Studio

For questions regarding refunds, payments, digital delivery or purchased products, please contact us using the contact information published on our website.